Automatic Sync Technologies takes pride in providing great customer service, and as many of our customers know we rolled out a new customer service help desk at the beginning of this month. Dubbed the CaptionSync Support Center, the online help desk includes a searchable knowledge base that provides detailed information about using CaptionSync, as well [...]
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Deaf Students are Making Their Voices Heard
January is the season for new year’s resolutions. If you are an educator, your resolution may be to better prepare your students for the workforce in 2013. If you are a college senior, your resolution might be to land your first real job — not a trivial task in the current economy. Imagine how much [...]
Video Production for a Global Audience
Have you ever traveled to another country and wished that you could understand the language people were speaking, at least enough to grasp the news flash on the television, or the announcements over the loudspeakers, or even the description of the menu by the waiter? Now think about all those English language videos that you [...]
Production Transcripts: When to use them, and why
In addition to our standard transcription, closed captioning, and translation services, AST offers a service called Production Transcripts. This service is a bit different than our transcription and captioning services, so we wanted to take some time to describe when and why you would want to use production transcripts. What are Production Transcripts? One way [...]
As FCC’s CVAA regulations take effect, Netflix, Amazon are (finally) getting serious
The Twenty-First Century Communications and Video Accessibility Act (known as “CVAA”) was signed into law by President Obama over two years ago, but the first set of FCC regulations based on the law did not take effect until a couple of weeks ago. The original bill had strong bipartisan support: it passed unanimously in the [...]
Captioning Someone Else’s YouTube Videos
If your company or organization is serious about adding closed captions to all of your video content (and it should be) you are probably familiar with YouTube’s closed captioning features. When logged in to your YouTube account you can use the Video Manager, click on the Captions tab for a video that you have uploaded, [...]
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