Automatic Sync Technologies takes pride in providing great customer service, and as many of our customers know we rolled out a new customer service help desk at the beginning of this month. Dubbed the CaptionSync Support Center, the online help desk includes a searchable knowledge base that provides detailed information about using CaptionSync, as well [...]
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Automatically Enable Features on your CaptionSync Account
Did you know that you have the ability to add features to your CaptionSync account by using the Account Features page under the Settings tab? You can request many different account features such as batch uploading capability, partner integrations, Production Transcripts and transcription-only services. In an effort to simplify and not confuse new users, we [...]
Deaf Students are Making Their Voices Heard
January is the season for new year’s resolutions. If you are an educator, your resolution may be to better prepare your students for the workforce in 2013. If you are a college senior, your resolution might be to land your first real job — not a trivial task in the current economy. Imagine how much [...]
Video Production for a Global Audience
Have you ever traveled to another country and wished that you could understand the language people were speaking, at least enough to grasp the news flash on the television, or the announcements over the loudspeakers, or even the description of the menu by the waiter? Now think about all those English language videos that you [...]
Accessibility Reaches the Corner Office
We just returned from our annual trek to the Educause conference. For those that are not familiar with Educause, it is one of the key gatherings in the higher ed community, and an important showcase of what is new in the field of educational technology. The exhibit floor is packed with hundreds of vendors showing [...]
Production Transcripts: When to use them, and why
In addition to our standard transcription, closed captioning, and translation services, AST offers a service called Production Transcripts. This service is a bit different than our transcription and captioning services, so we wanted to take some time to describe when and why you would want to use production transcripts. What are Production Transcripts? One way [...]
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